TAPI based Call Center Solution
Teckinfo offers easy to customize, administer and use Call Centre Solutions. Teckinfo’s award winning InterDialog UCCS,a Unified Communication Solution can be integrated with the customer’s existing communications infrastructure, TDM / IP PBX whereby providing investment protection and limiting additional expenditures. InterDialog UCCS supports TAPI, an industry standard voice processing protocol from Microsoft which is being used globally by all leading telecom manufacturers.
The solution fulfills the requirements of a complete functionality for an inbound / outbound / blended Contact Centre & scalability is bound by the limitation of the PBX. On its own in a standalone mode InterDialog UCCS can support up to 1500 users per setup, the largest in its class. Having said this any TAPI compliant PBX be it Panasonic, Siemens NEC or Avaya can be integrated seamlessly with InterDialog UCCS (a Unified Communication Solution) to deliver world class solutions.
Teckinfo has extensive domain knowledge about the various processes across industry verticals. Its award winning InterDialog CCS Unified Communication Solution is a preferred Contact Centre Solution for Panasonic be it Panasonic’s TAPI enabled TDA / TDE 100 / 200 / 600 range of TDM PBX switches & also its NS300 / NS 1000 range IP PBX switches.
Teckinfo has also successfully implemented its award winning InterDialog UCCS Unified Communication Solution offerings on TAPI based NEC & Siemens range of PBX switches & also TSAPI based Avaya PBX switches.
InterDialog Supervisor, a cost effective Call Monitoring solution has helped many organizations effectively & efficiently manage their calling operations and monitor high-volume calls. The built-in ACD management reports, and real time monitoring, have also helped them improve their customer service levels. They are able to access real time and historical information for identifying staffing deficiencies that need improvement and increase overall performance.
They have further improved on handling large volume calls by adding Teckinfo’s Integrated Voice Response (IVR) solution which can be totally customized to fit any business environment. Also Teckinfo’s Ninox Call Logger solution helps to record all calls, with easy access to recordings that can be archived for quality assurance & internal training purposes.