Interdialog UCCS (Call Center Software)

Today Contact Centers need to transform their customer's experience from delightful single interaction to an entire journey of personalized and consistent interactions. Customer Experience(CX) is all about engaging customer on a channel of their choice and allowing them to hop from one channel to another seamlessly while keeping their omni channel experience uniform.

InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queque on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

Voice - handle Inbound/Outbound calls efficiently

  • Inbound-With self service, multilevel IVR and intelligent routing, resolve queries easily
  • Outbound- Click to Call, Progressive & Predictive Dialer with advance dialing logics

IVR - allow customers to help themselves

  • Reduce costs with self service options
  • Handle off hours queries( service round the clock)

Email - cost effective channel to handle queries/complaints

  • Smart routing and auto response option for a faster email handling system
  • Skill based routing

Chat - engage with customer 24x7 with live chat

  • Website integration
  • Multiple concurrent sessions

Social - Manage leads/complaints/queries from Facebook, Twitter etc.

  • Respond to comments, likes
  • Social customer service and lead generation

Mobile - delight customers on the go with web call back

  • Visual IVR(visually guided menus to aid customer)

SMS - Text based customer service/engagement

  • Reminders/Notifications
  • Sales/Promotions through SMS

Recording - Voice & Screen Recording

  • Quality monitoring
  • Centralized view & retrieval

CIM - Customized customer interaction management system

  • Industry specific fields for capturing customer’s demographic details

Wallboard - Live monitoring tool for Supervisors

  • Graphical view of key data points for contact center

High Availability & Redundancy – Up to 99.5% availability

  • Minimum downtime
  • In case of failover, secondary server starts automatically

Get our path breaking case study "Increase Productivity & Optimize Manpower Utilization In Call Centers".


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Case Studies


User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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