CSAT / Survey / Market Research

Successful customer satisfaction surveys maximize the retention of current customers, and help enterprises to better position themselves among prospective clients, uncover customer perceptions or needs, improve customer loyalty, or help the enterprise to make improvements. To develop & implement successful customer satisfaction surveys, organizations are opting for Call Centre’s to design, implement, conduct & manage survey prior as well as post the business transactions. Teckinfo’s award winning InterDialog Dialer (Dialer for CSAT, Feedback), a Unified Communication Solution has all the necessary tools to help them conduct such surveys.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of Multi-channel approach to lead management campaigns.
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Helps Demonstrate commitment to the customers.
  • Enhance profits.
  • Gain feedback from customers about products, services, and/or support, outside of what customers provide the sales force.
  • Improve customer satisfaction and retention.
  • Improve quality of service.
  • Increase market share.
  • Increase repeat business.
  • Learn where the company stands in comparison with competitors.
  • Obtain information on product developments, priorities, and requirements.
  • Provide a way for unhappy customers to vent.
  • Target resources on issues of concern to customers.

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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Case Studies


User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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