Education

Majority of students seeking admission now a day’s start their college search online, but with dozens of colleges, students have multiple options for seeking admission. Most leads for prospective students come from targeted media campaigns including Internet & SMS. To ensure that these leads are not missed & are followed up proactively by your admissions team you need a Call/Contact Center Solution for multi-channel (Voice / Email / SMS & Chat) contact with such students. You may also want to track these communications in an activity log that shows all Phone calls received / made, Emails received / sent, SMS received / sent & more. Teckinfo's "InterDialog UCCS" (Call/Contact Center Solutions for Education) helps students connect more effectively with your college / institute or university. Our solution provides a seamless & cost-effective communication platform to better handle issues related to administrative services, including courses available, admissions, registration, & housing etc.

Key Capabilities & Benefits

  • Lead Management (Admissions/Enquiry)
  • Single/Multi Level Interactive Voice Response
  • Instant SMS/Email notifications for the courses offered
  • Tracking source of enquiries
  • Web call back for enquiries through web portal
  • Instant call back for Email enquiries
  • End to End call tracking
  • Voice recording for quality
  • Call back option to ensure 100% contact
  • Extensive and comprehensive reporting
  • Efficient and centralized applicant's interaction
  • Quick response time for applicants requests
  • Direct & positive impact on ROI on advertising investments
  • Set appointments for counsellors
  • Easy track on source of enquiries
  • Streamline & simplify administrative processes – utilize IVR technology to automate directory assistance, answer common questions through help lines & complete administrative transactions
  • Improve caller satisfaction – distribute leads whether be it through a voice call, SMS or email to a broader base of people through high volume periods to improve response time; route the call to the right person the first time with auto-attendant & caller information; reduce caller frustration & wasted staff time from calls being transferred to the wrong person
  • Improve staff productivity – utilize the latest multi-media contact management applications (voice, web-chat, & email) with database integration to handle inbound customer calls efficiently, spread the call load evenly across available agents & streamline outbound calling to potential prospects; provide statistics to alert staff of sudden changes in call volumes
  • Increase Revenue – make the most of these technologies to open new multi-media channels for auxiliary services
  • Lower operating costs – take advantage of tools to cut call handling time & costs, quickly distribute callers to the next available person, keep the caller in queue through the use of automated messages & announcements, offer callbacks to reduce queue resource usage & streamline call flow & work flow tasks
  • Support campus’s high-tech reputation – attract “digital generation” students with the latest in communications technology

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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Case Studies


User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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