Healthcare

Healthcare organizations must constantly contend with patients expectations for exceptional services. Timely & reliable communication of accurate information is critical to effective health care delivery. More so, errors or delays can impact peoples’ lives and well-being.

Teckinfo has domain experience in patient care management and has been involved with leading Pharmaceutical companies. Co-ordination between the patient & doctor for specialized drugs calibration for it optimum benefits, scheduling of calls between the doctor and patients, capturing vital information of patients health and monitoring of their health parameters, keeping data secure and confidential are some of the tasks accomplished by Teckinfo's award-winning InterDialog UCCS (Call/Contact Center Solutions for Health Services).

Teckinfo's award-winning InterDialog UCCS Unified Communication Solution has many practical applications for the Health Care Industry & Health Care Facilities viz:

  • Appointment & Healthcare Reminders
  • Patient care & Health Advise
  • Announcements
  • Post Discharge Follow ups
  • Clinical & Patient Surveys & many more

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the patients
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Ensures patient loyalty
  • Business growth through convenience, centralization, and customer satisfaction.

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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Case Studies


User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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