Leads are important to any business. They signify opportunities for new business or to cross-sell and up-sell products to existing or former customers. Given the importance of Leads to generating new or incremental business to an organization, it is important to have a comprehensive Lead Management solution in place. In today’s business environment Call Centre setups have become powerful allies for their lead generation programs and nurturing leads. In a large number of business organizations Teckinfo’s award winning InterDialog UCCS(Call/Contact Center Solutions for Lead Management), a Unified Communication Solution has become that powerful business ally and has helped them do better and profitable business.
Key Capabilities & Benefits
- Easy to use
- Modular, Scalable & Reliable
- Personalized & effective interaction that gives a worthwhile experience to the customer
- Promotes Customer Retention & helps in future sale
- Comprehensive functionality & feature rich capabilities
- Rapid implementation enabling operation of Multi-channel approach to lead management campaigns
- Fulfillment of inbound, outbound, blended & multimedia contact management requirements
- Maximize Productivity & Improve agent efficiency
- Increase profitability by optimizing efficiency of your people & systems.
- Enhance customer experience across every channel and touch point
- Inbound calls are routed in efficient and intelligent manner
- Great customer experience increases customer retention and opportunities to cross sell
- Optimal use of all staff resources resulting in increased efficiency and profitability
- It is a cost-effective marketing engine that keeps refilling your sales pipeline without you having to spend a lot of money
- Integration capabilities with 3rd party CRM and marketing automation platforms.
- Helps keep your business sales force occupied with qualified leads
- Reduced per lead generated cost