Travel & Hospitality

When your customers are traveling, it’s important to be available to them during every step of their journey. Traveling can be stressful for even the well-seasoned adventurer, especially if an unexpected cancellation or change in plans occurs. It’s important to be there for your customers when they need you most, with whatever channel they reach out to you on.

Today’s increasingly bargain-hungry travelers expect great customer experiences. Delivering personalized service to your travel and hospitality customers and quickly resolving their problems across every interaction is essential for market growth.

Travel industry margins remain thin and under pressure, making for a challenging operating environment. Travelers increasingly surf the web to find the best deals, peer reviews and to communicate with travel and hospitality service providers. To compete, providers need to provide aggressive differentiation, and the ability to contact customers wherever and whenever they need to reach them.

Teckinfo’s award winning InterDialog UCCS (Call/Contact Center Solutions for Travel Industry) a Unified Communication Solution has helped a lot of Travel & Hospitality service organizations to deliver thrilling multi-channel customer experiences to their travelers.

Key Capabilities & Benefits

  • Easy to use
  • Modular, Scalable & Reliable
  • Personalized & effective interaction that gives a worthwhile experience to the customer
  • Promotes Customer Retention & helps in future sale
  • Comprehensive functionality & feature rich capabilities
  • Rapid implementation enabling operation of multi-channel Contact Centers
  • Fulfillment of inbound, outbound, blended & multimedia contact management requirements
  • Maximize Productivity & Improve agent efficiency
  • Leverage existing investments, lower TCO
  • Minimize Operating Costs
  • Increase profitability by optimizing efficiency of your people & systems.
  • Enhance customer experience across every channel and touch point
  • Inbound calls are routed in efficient and intelligent manner
  • Great customer experience increases customer retention and opportunities to cross sell
  • Optimal use of all staff resources resulting in increased efficiency and profitability
  • Self-service capabilities help you to stay on the same page as your customers.
  • Business growth through convenience, centralization, and customer satisfaction.
  • Enables direct access to assisted service be it via voice, SMS, chat or email.
  • Reduces negative impacts and increasing customer loyalty.

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

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Case Studies


User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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