InterDialog Dialer

The InterDialog Dialer is an independent, intelligent system that controls the outbound calls, made by a contact centre, using various algorithms. The Dialer works as Predictive Dialer Software, Automatic Dialer, Progressive Dialer, Preview Dialer mode based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time.

The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and the idle time of agents. They are configured to allow the Dialer to decide which group to call, which agent to divert a connected call to, etc. These decisions are based on various factors such as the approximate duration of a call, the number of agents available, the number of connections, etc.

Features

  • Least Cost Routing (LCR)
  • NCPR Support
  • Centralized Lead Uploader ( for Multi location Dialer)
  • Advance Dialing Rules
    • - Time based attempts
    • - Number based attempts
    • - Maximum attempts
    • - Day wise attempts
  • FTD / MTD Data export
  • Dynamic Service Switchover of Agents
  • Agent Status alerts / Thresholds
  • Dynamic CLI options
  • Screen Recording along with Voice
  • Integration for Consent Gateway IVR
  • SS7 Supported
  • Option for Redundancy of Asterisk
  • Advance system alerts for trunk/agent/application via SMS/Email
  • Exhaustive CRM repository

Advantage and Benefits

  • Drastically lowers the number of dropped calls and idle time of the agents by pacing the process of outbound calls
  • Each outbound call is made after a process of critical evaluation to maximise the reach of a campaign
  • Independent decision making capabilities allow automation of campaigns, thus making the system more efficient and allowing the process to continue across multiple time zones
  • Calling multiple lists/groups parallelly increases the reach of a campaign within a given time frame
  • Adheres to the guidelines of Do Not Call and Do Not Disturb Regulations

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Case Studies


User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

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  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

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  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

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  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

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  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

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  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


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  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

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