Ninox Logger

Ninox – recording with a difference, a state of art recorder / logger for voice (IP, Analog, ISDN PRI ) and agent screen to allow businesses to keep records, improve customer service, increase security, and decrease errors, policy compliance, government regulations, connection resolution, process evaluation, data mining and training.

Teckinfo’s Ninox can record multiple media— Session Initiation Protocol (SIP), ISDN PRI, Analog and multi brands of proprietary Handsets from different vendors like, Avaya, Siemens, NEC, Panasonic etc.

Ninox additionally allows you to capture the agents screen and provides the supervisor real-time monitoring of the agents activities. Once the call recording for the agent starts, the application can be triggered simultaneously.

Applicable areas include Call Centre’s, Share Traders, Banks, Hospitals, Enquiry Departments etc.

Ninox+

In a customer interaction setup, voice logging/recording is one of the high priority requirements of an organisation. However, one of the main concerns of organizations today is collating all of the information that is collected via voice / screen recording / logging in a single repository. In the case of a multi branch organisation, there may be branches spread all across the country / world who need to collate this data on a regular basis.

Teckinfo has the perfect solution to this quandary – Ninox Plus! This tool is designed to collect the recordings from all the locations, convert them into a common format and store them at a central repository / location. The recordings are also used to extract valuable bits of information about the customers, thus creating a database that can be useful for future campaigns. Thanks to Ninox Plus, the common database will be easily accessible to the entire organisation.

Advantages

  • Calls can be recorded trunk side on Analog or PRI circuits. They can be recorded on Analog or Digital Extensions.
  • Database servers are set up at the main location and at each branch. These will communicate with each other, send/receive data and data will be stored at the central server.
  • Despite free seating, calls can be recorded and data retrieved regardless of the location of the agents. This is possible since the agent logon IDs are captured along with the call details.
  • Stores several vital details about the call when it is logged so it is easily retrieved at a later date. Common references that can be used are agent ID, customer ID, customer account number.

For more information:

Email us at info@teckinfo.com or call (+91) 11-49605518 or send form below

Request a Demo
Request a Call Back
Download Brochure
10 + 8 =

                     

Case Studies


User Testimonials

  • We are very pleased with our decision to use InterDialog. The product is excellent and the support outstanding......
    Nitin Sawhney - LWCCS

    Read more

  • "Teckinfo's state of the art product helped us scale up our business operations."
    Subhash Palsule, Director, Panalinks

    Read more

  • "By providing excellent support services, Teckinfo helps us run our business with minimum downtime."
    Deepak Malhotra, Dee Call Solutions

    Read more

  • "Teckinfo products & solutions are flexible, scalable & extremely user friendly."
    Mohan Lal

    Read more

  • "Smart & Advance features of Teckinfo Dialer(products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Nitin Sawhney, Live Wire Contact Center

    Read more

  • "We have been very pleased with the solution and support and have been constantly increasing the number of seats based on our ever-increasing business requirements. We recommend Teckinfo Solutions as an efficient and customer oriented partner for all Contact Center requirements."
    Sushanth Raghavan, Senior Manager
    Operations - Phone & Dialer Systems
    Sulekha.com


    Read more

  • "Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo."
    Pace Setters Business Solutions Private Limited

    Read more