Omnichannel
Voice and Non Voice
CCaaS Platform
On Cloud and Hybrid
Technology
Conversational AI, ML, NLP
Our Premium Offerings
Unified Call Center Solutions
Inbound Call
Handling
With automatic call distribution and smart routing, boost FCR
Interactive Voice
Response
Self service, multi level, agent assisted, dynamic IVR system
Auto
Dialer
Maximize sales and collections with better call connectivity
CRM
Integration
Ready connectors, seamless connectivity, Zoho, Leadsquared etc.
Platform
Security
Safe and reliable solution, data privacy, masking and encryption
Digital
Transformation
Integrate voice, email, chat, soical media, unified agent desktop
Whatsapp
Business API
Engage customers, share documents, multimedia capabilities
Voice Bot
Solution
AI enabled conversation module, ML, ASR, TTS, NLP, NLU
Conversational
Chat Bot
Virtual assistants to handle routine queries, free up human agents
Sentiment
Analysis
Comprehend emotions of clients, e.g. positive, negative or neutral
Talk to Our Experts
Why Teckinfo
Powerful Cloud Call Center Software
Strengthen your business journey with the perfect synergy of advanced conversational AI and cutting-edge call center solutions. Achieve unparalleled efficiency and customer satisfaction as you embrace our comprehensive software for long-lasting success.
- Manage digital channels like email, chat and social media along with voice
- Deploy chatbots and virtual assistants to provide instant responses
- Commitment to high availability, improving overall responsiveness
- Stay at the forefront of technological advancements and industry trends
Deployment Options
Cloud Contact Center Software
Simple, Secure and Scalable Cloud Call Center for Exceptional Customer Connections
Interdialog UCCS On Premises
Secure, Own and Control for Critical Operations and Improved Efficiency
Hybrid Solution for Calling
Flexibility and Control for Seamless Operations across Multiple Locations
SOLUTIONS WE’RE OFFERING
Solutions by Business Type
Enterprise
Our Customers
0+
Years of Innovations
About Our Company
We help companies innovate their service offerings
Other Products and Solutions
Explore more solutions to enhance CX
About Our Company
What They’re Talking About Us
Mr. Ali Moidu
Chief Operating Officer
Nicholas Ng'ang'a
IT Director
HDB - Head Collection Services
Contact
Get in touch with us to schedule a demo.
Call on this number for any information regarding our products and solutions.