Why companies should look at setting up email based contact centers?
History teaches us that change is inevitable and the one who changes with change is successful. Similarly, those who are
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, Inbound Call Center Solution, IVR Software
How intelligent inbound routing in a Call Center Software helps callers reach the right agent
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the
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- By 5Pixls Solutions
- Call Center Software, Customer Experience, Customer Service, Omnichannel Contact Center Software
How Email & Social Media Are Becoming The Preferred Channels Of Communication For Customer Service?
Customer service is a much-valued department for every organization. Business firms across the world are increasingly using social media to
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Helpdesk Software, Inbound Call Center Solution, IVR Software
Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue
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How 360° Customer experience helps your call center agents to provide quick and effective customer service ?
With new evolution in technology, the modes of communication are changing. Now the customer are not dependent only on the
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