Automate Call Handling Using IVR Software
This goal can be achieved by interactive voice response software or IVR software. Employing an IVR is cost effective instead
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Next Generation Contact Center Solutions For Telecom Companies
With the advent of technology, the world is getting to be a smaller place. It is easier to get in
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Automated Dialer – Enhance Bottomline
Predictive Dialing is the process that automates the handling of failed calls. Sounds simple enough until you read the stats
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Factors to take into account for better Contact Center Solutions
A contact center is the first point where all customer enquiries are handled. Small and large corporations and organizations know
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Why Call Recording Software Is Important For Your Contact Center Solutions?
Most of the contact centers that have software for call recording, have it to comply with government policies about call
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