In today’s fast-paced business landscape, dynamic solutions that optimize time and are
easy to use are essential. The call center industry is no exception to this trend. There’s a
pressing need for solutions that enhance traditional practices and improve employee
efficiency. Click-to-call or click-to-dial is one such solution, allowing customers and
agents to connect with just a click, making communication seamless and efficient.
Teckinfo presents the most efficient click-to-call solution that enhances the user
experience with zero waiting time, no long holds, no communication discrepancies, and
much more.
Here is why businesses need click to call solutions:

Benefits of Click-to-Call

The click to call features come loaded with a plethora of benefits that not only increase
the employee or agent’s efficiency but also ensure consistency for the customer. It
brings along several features that can be used from a single CRM interface giving
seamless user experience and exponentially enhanced productivity.

1. Reduced TAT: The primary benefit of deploying this feature in the system is that
   it reduces the communication barriers and allows agents to reach the clients in
   just one click. This helps reduce the customer reachout TAT and ticket closing.
2. Enhanced agent efficiency: With click2Call feature, the agent efficiency increases
   multi-fold. It saves time and energy by saving them from manually searching and
   dialing the numbers and can be made quickly available to take up the next task.
   This gives them the bandwidth to focus on more crucial matters or escalations.
3. Increased sales: Click2call feature allows agents to seamlessly get connected to
   potential leads. This in turn leads to a boost in identifying the sales opportunities
   with instant connection and smooth alignment over the calls. Not only do the
   agents become time efficient, but they can also engage in personalized
   conversations that the customers can relate to and eventually boost sales.
4. Zero dialing errors: With manual intervention comes the high possibility of
   errors. However small they may look; multiple or repeated errors can lead to
   major loss in terms of time and opportunity. Lost opportunity is lost business.
   With the click to dial solution, businesses can encash every single click that is
   made from the system with 100% accuracy. It guarantees the connection to the
   right person every time the agent clicks the button which leads to increased
   efficiency.
5. Call recording and reporting: With the click2call feature comes along call
   recording that can be used for tracking the agent performance and training them
   better. The solution also offers analysis in the form of reports customizable to
   the business needs for deeper insights.

Business Use Cases for Click to Call Solution
With different industries benefiting from the click2call solution, the sky is the limit in
harnessing the real potential of this feature. Here are some specific use cases to utilize
this cutting-edge telephony feature;

1. Appointment scheduling
2. Customer support
3. Lead Generation
4. Sales outreach
5. Online campaigns
6. Event registrations
7. E-comm and technical support
8. Feedback collection
9. Polling
10. Insurance Quotes
11. Travel and stay bookings
    With click2call in action, the business processes are bound to get streamlined. Increased
    employee efficiency, easy accessibility, 100% accuracy, and enhanced customer
    engagement eventually lead to increased sales and higher profits. These systems are
    made using the latest technology that can be easily integrated with the existing or new
    CRM systems allowing easy call tracking and analysis.
    The human resources can be allocated to strategic conversations that require human
    intelligence at its best use leaving the simpler tasks to technology and automation. By
    implementing this click to call technology, businesses can enhance their overall
    productivity and improve customer relations.