Why Redundancy, Scalability And High Availability Are Essential For Your Contact Center?
Did you know that outages massively affect even huge companies like Skype? You may not have the customer base of
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All You Need to Know About Contact Center Wallboard
What is a Contact Center Wallboard? A contact center wallboard is a visual communication tool used to display real-time information
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Why companies should look at setting up email based contact centers?
History teaches us that change is inevitable and the one who changes with change is successful. Similarly, those who are
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How intelligent inbound routing in a Call Center Software helps callers reach the right agent
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the
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How Email & Social Media Are Becoming The Preferred Channels Of Communication For Customer Service?
Customer service is a much-valued department for every organization. Business firms across the world are increasingly using social media to
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