What is a pacing ratio & how it can increase productivity of a contact center?
In an outbound call center, the calls are dialled using different dialling modes e.g. Progressive, Click to dial & Predictive
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, CRM Integration, Omnichannel Contact Center Software
Integrate Digital Channels with Voice Channel for Providing Seamless Customer Experience
For every successful business, a seamless customer support desk is a priority. Modes of communication in the digitized business environment
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Five Ways to Reduce Call Abandon Rates in your Call Center
Okay, so your contact center has been in business for long and you have the best agents who are meticulous
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Inbound Call Center Solution, IVR Software
An Intelligent ACD System Enhances Contact Center’s Performance
An Intelligent ACD System Enhances Contact Center’s Performance Many a time we witness contact centers struggling to keep up with customer
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Five essentials features of a robust Outbound Call Centre Software
Call centres are probably one of the toughest environments to work in with a constant challenge of irate customers and
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