Self Service IVR and its role in Customer Service
The advent of technology has simplified human life to an extent where you don’t even need to have a conversation
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Important Metrics to Measure Up your Contact Center’s Performance
A contact center is a business’s backbone that facilitates first level interaction between the company and a customer. Being on
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, CRM Integration, Customer Experience, Omnichannel Contact Center Software
Amalgamate Social Media with Contact Center for Social CRM
In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Experience, IVR Software
How hold time can be reduced for customers in a call center using a robust call center software
According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to
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Common software related Call Center Management Problems – Learn how to fix them
Modern world thrives on digital information; increasingly fast changing technology is reshaping the way human race approaches their day-to-day lives
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