17 May, 2019 17 May 2019 By 5Pixls Solutions Call Center Software, Call Center Solutions, Contact Center Solutions, Inbound Call Center Solution, Outbound Dialer How To Choose Best Call Center Software Solution For Business A call center is a facility which is equipped to handle the customer interactions for an organisation. These interactions are Read more Comments off
1 May 2019 By 5Pixls Solutions Call Center Software, Call Center Solutions, Outbound Dialer, Predictive Dialer What is a pacing ratio & how it can increase productivity of a contact center? In an outbound call center, the calls are dialled using different dialling modes e.g. Progressive, Click to dial & Predictive Read more Comments off
10 April 2019 By 5Pixls Solutions Call Center Solutions, Omnichannel Contact Center Software Transform your Contact Center with Omni Channel Customer Engagement Modern day contact centers are increasingly transforming themselves into a radical, dynamic and proactive information base that drives customer engagement Read more Comments off
19 March 2019 By 5Pixls Solutions Call Center Software, Call Center Solutions, Inbound Call Center Solution Five Ways to Reduce Call Abandon Rates in your Call Center Okay, so your contact center has been in business for long and you have the best agents who are meticulous Read more Comments off
13 March 2019 By 5Pixls Solutions Call Center Software, Call Center Solutions, Inbound Call Center Solution, IVR Software An Intelligent ACD System Enhances Contact Center’s Performance An Intelligent ACD System Enhances Contact Center’s Performance Many a time we witness contact centers struggling to keep up with customer Read more Comments off