OmniChannel World – A Seamless Approach to Customer Experience
Introduction Digital revolution has ushered a new era, which has, shattered established norms and made the world a strange place
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Why Redundancy, Scalability And High Availability Are Essential For Your Contact Center?
Did you know that outages massively affect even huge companies like Skype? You may not have the customer base of
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All You Need to Know About Contact Center Wallboard
What is a Contact Center Wallboard? A contact center wallboard is a visual communication tool used to display real-time information
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Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue
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Use Live Web Chat to Enthrall Your Customers
Customers browsing through your website or online shopping store might have some queries that need immediate attention. Not everyone will
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