Challenges of a Contact Center Handling Multi-channel Customer Interactions
There was a time when firms knew their customers by their first names and handling customer interactions was as routine
Comments off
Trending Technologies that are Disrupting Customer Services
Many smart service providers are increasingly making use of technology to steer their customer service in the right direction. With
Comments off
OmniChannel World – A Seamless Approach to Customer Experience
Introduction Digital revolution has ushered a new era, which has, shattered established norms and made the world a strange place
Comments off
Why Redundancy, Scalability And High Availability Are Essential For Your Contact Center?
Did you know that outages massively affect even huge companies like Skype? You may not have the customer base of
Comments off
All You Need to Know About Contact Center Wallboard
What is a Contact Center Wallboard? A contact center wallboard is a visual communication tool used to display real-time information
Comments off