Why Redundancy, Scalability And High Availability Are Essential For Your Contact Center?
Did you know that outages massively affect even huge companies like Skype? You may not have the customer base of
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All You Need to Know About Contact Center Wallboard
What is a Contact Center Wallboard? A contact center wallboard is a visual communication tool used to display real-time information
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Why companies should look at setting up email based contact centers?
History teaches us that change is inevitable and the one who changes with change is successful. Similarly, those who are
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How intelligent inbound routing in a Call Center Software helps callers reach the right agent
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the
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Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue
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