Chatbots & its role in customer service
In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, CRM Integration, Customer Experience, Omnichannel Contact Center Software
Amalgamate Social Media with Contact Center for Social CRM
In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Experience, IVR Software
How hold time can be reduced for customers in a call center using a robust call center software
According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, CRM Integration, Customer Experience, Helpdesk Software, Omnichannel Contact Center Software
Challenges of a Contact Center Handling Multi-channel Customer Interactions
There was a time when firms knew their customers by their first names and handling customer interactions was as routine
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Experience
Trending Technologies that are Disrupting Customer Services
Many smart service providers are increasingly making use of technology to steer their customer service in the right direction. With
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