The Advancement of Voice Response Systems in Call Centres : From Basic IVR to AI Integration
The IVR domain has been on an exponential upswing ever since its beginning. From plain vanilla responders to ultra-smart bots
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Success to Implement Advanced Self-service Tools in your Contact Center
In today’s fast-paced business environment, providing excellent customer service is more important than ever. One way to achieve this is
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An Intelligent ACD System Enhances Contact Center’s Performance
An Intelligent ACD System Enhances Contact Center’s Performance Many a time we witness contact centers struggling to keep up with customer
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Essential Components of a Customer Friendly IVR
Self Service is the one of the greatest tool for customer service yet a lot many customers hate speaking to
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Self Service IVR and its role in Customer Service
The advent of technology has simplified human life to an extent where you don’t even need to have a conversation
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