Self Service IVR and its role in Customer Service
The advent of technology has simplified human life to an extent where you don’t even need to have a conversation
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Customer Experience, IVR Software
How hold time can be reduced for customers in a call center using a robust call center software
According to a recent study an average customer will spend around 1.2 years of his life on hold; waiting to
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, Inbound Call Center Solution, IVR Software
How intelligent inbound routing in a Call Center Software helps callers reach the right agent
We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, Helpdesk Software, Inbound Call Center Solution, IVR Software
Must have features for an Inbound Call Center…!
Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue
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Embracing IVR Self-Service Solutions for Superior Customer Experience
IVR Self-Service reduces operational costs and allows you to handle more customer transactions with higher accuracy A growing number of
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