5 June 2018 By 5Pixls Solutions Call Center Software, Contact Center Solutions, Inbound Call Center Solution, IVR Software How intelligent inbound routing in a Call Center Software helps callers reach the right agent We have been extensively hearing the phrase “Customer is the king” in the past decade. This emphasis has driven the Read more Comments off
30 April 2018 By 5Pixls Solutions Call Center Software, Call Center Solutions, Contact Center Solutions, Helpdesk Software, Inbound Call Center Solution, IVR Software Must have features for an Inbound Call Center…! Flexible IVR Its an important tool when an inbound call comes in, as it creates the filter in the queue Read more Comments off
22 June 2016 By 5Pixls Solutions Customer Experience, Inbound Call Center Solution, IVR Software Embracing IVR Self-Service Solutions for Superior Customer Experience IVR Self-Service reduces operational costs and allows you to handle more customer transactions with higher accuracy A growing number of Read more Comments off
10 September 2015 By 5Pixls Solutions Inbound Call Center Solution, IVR Software Automate Call Handling Using IVR Software This goal can be achieved by interactive voice response software or IVR software. Employing an IVR is cost effective instead Read more Comments off