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Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience
20 Aug, 2019
  • 20 August 2019
  • By 5Pixls Solutions
  • Contact Center Solutions, Customer Experience, Customer Service, Digital Transformation, Omnichannel Contact Center Software

Why Contact Centers Need to Integrate Social Media With Their Call Center Software for Seamless Customer Experience

It is impossible to deny the role social media plays in today’s business scenario. Although still considered as mainly a
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  • 31 July 2019
  • By 5Pixls Solutions
  • Contact Center Solutions, Conversational AI, Customer Experience, Customer Service, Omnichannel Contact Center Software

Chatbots & its role in customer service

In customer service, the primary objective is to keep customers happy and resolve their problems at the earliest. With the
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  • 25 April 2019
  • By 5Pixls Solutions
  • Call Center Software, Contact Center Solutions, CRM Integration, Omnichannel Contact Center Software

Integrate Digital Channels with Voice Channel for Providing Seamless Customer Experience

For every successful business, a seamless customer support desk is a priority. Modes of communication in the digitized business environment
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  • 10 April 2019
  • By 5Pixls Solutions
  • Call Center Solutions, Omnichannel Contact Center Software

Transform your Contact Center with Omni Channel Customer Engagement

Modern day contact centers are increasingly transforming themselves into a radical, dynamic and proactive information base that drives customer engagement
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  • 8 February 2019
  • By 5Pixls Solutions
  • Call Center Software, CRM Integration, Omnichannel Contact Center Software

Call Center Software Trends to Watch Out for in 2019

Every year we see technology evolving a notch higher to bridge the gap between customers and organizations in many ways
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