Role & Benefits of Live Chat in a Contact Center
With increasingly evolving technology, we are witnessing rising customer expectations across all industries. In order to stay updated with the
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, CRM Integration, Customer Experience, Omnichannel Contact Center Software
Amalgamate Social Media with Contact Center for Social CRM
In the age of information, fast communication is a necessity in any kind of business. The internet has emerged as
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- By 5Pixls Solutions
- Call Center Software, Call Center Solutions, Contact Center Solutions, CRM Integration, Customer Experience, Helpdesk Software, Omnichannel Contact Center Software
Challenges of a Contact Center Handling Multi-channel Customer Interactions
There was a time when firms knew their customers by their first names and handling customer interactions was as routine
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OmniChannel World – A Seamless Approach to Customer Experience
Introduction Digital revolution has ushered a new era, which has, shattered established norms and made the world a strange place
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- By 5Pixls Solutions
- Call Center Software, Contact Center Solutions, Inbound Call Center Solution, Omnichannel Contact Center Software
Integrate email and chat in your inbound call center for better efficiency
It’s a proven fact that companies that have focused on after sales service don’t have to adapt business process reengineering
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