How to Improve Customer Experience with Galaxy CRM Software & Help Desk Software

CRM Software

  • Galaxy is a web based software that effectively manages customer complaints and inquiries.
  • With the help of Galaxy, you can manage tickets, inquiries, leads, complaints, projects etc.
  • This software can be integrated with voice, chat, email, social media platforms. You can also do call tracking by using Galaxy.
  • You can save time by following up with leads & access all the details of customer/client in one place i.e. Galaxy CRM Software.

Features of Galaxy CRM Software

  • Document Management
  • Case Management
  • Contact Management
  • Templates for Email
  • User Definable Views
  • Service Level Agreements (SLA)
  • Customer Product Inventory Management
  • Operation Schedule & Time Zone Management
  • Task Management with Appointment & Reminders
  • Graphical Display Dashboard as per the User Requirement

Galaxy is a CRM Software that includes Help Desk Software, Lead Generation Software & Project Management Software with ticket generator to manage complaint, inquiries, projects & leads.

Galaxy CRM Software & Help Desk Software

Help Desk Software

  • Help Desk is a function that resolves customer grievances. When customers have any problem, they directly contact the help desk. After that customer service team of the company addresses the issue of customer satisfaction. Automation of this process can be done by software named as Help Desk Software.
  • Help Desk Solution is a computer program which is used to manage inquiries & complaints to increase efficiency & deliver superior services support.
  • To resolve any problem, you can use help desk ticketing software that will help you to be more efficient & enhance customer experience.

Lead Generation Software

  • Lead generation is an initial process to generate new potential business clients. The general purpose of lead generation software is to create an ordered structure for handling business inquiries then nurturing them to turn into business leads.
  • Using Galaxy CRM’s Dashboard, you can view all key metrics in a single view, e.g. open tickets/cases/tasks, pending tasks/cases, follow-ups to be done etc. This dashboard view can be totally customized by the user.
  • When you use Galaxy, you can automatically assign new leads to right sales representative, create new follow up tasks & manage records etc.

Project Management Software

  • Project Management Software helps in project planning, coordination, scheduling, organizing & quality management to achieve the specific goal.
  • Galaxy is also used as project management software that makes team up to 80% more efficient as it gives you full control over your tasks.
  • It can be used for small business as well as large business that facilitates the team collaboration that helps managers to discuss a project in real-time.

Today it’s difficult for an organization to work without CRM Software. So, Teckinfo Solutions is serving Galaxy CRM Software with an android app for a long time so that organization can manage customers and business relationships easily.

Posted in CRM Integration Customer Experience Helpdesk Software