Cut down operational expenses using cloud contact center solutions.
Advanced IVR and routing systems ensure quick and effective call management.
Motivate agents with user-friendly tools and performance feedback, reducing turnover rates.
Secure login and call recording ensure quality assurance.
Ensures compliance with financial regulations, minimizing legal risks.
Offer top-tier security features, protecting sensitive customer data from cyber threats.
Easily scale operations to handle increased call volumes as your business grows.
Build and maintain trust with reliable and secure call center operations.
Seamlessly manage customer interactions across multiple channels
Reduce wait times and operational costs with efficient automated IVR
Adapt to changing business needs with flexible, scalable, and reliable solutions
Keep customers informed with timely and relevant notifications and alerts.
Seamless communication across phone, email, chat, and social media.
Gain insights with comprehensive analytics and reporting tools.
Easily integrates with your existing CRM and business tools.
Automates customer interactions with conversational AI.
Smartly route calls to the most suitable agent, reducing wait times.
Real-time assistance through live chat to address customer queries promptly.
IVR system to help customers quickly navigate to the right department.
Collect valuable customer feedback to continuously improve services.
CUSTOMER TESTIMONIALS
What They’re Talking About Us
Dubai Technologies provides IT and business knowledge consulting, involving designing developing solutions We hold a deep domain expertise in the Transportation and Service industry. Established in 1994, we are an ISO 9001:2008 company based in Dubai, UAE.
Mr. Ali Moidu
Chief Operating Officer
After experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements."
Nicholas Ng'ang'a
IT Director
With the predictive dialing capabilities of InterDialog Dialer , we have increased our right party contacts. Our Collection agents are comfortable with this software. Using InterDialog Dialer over the years, we have been able to increased debt collections and productivity. says HDB - Head Collection Services.
HDB - Head Collection Services
See Frequently Asked Questions
How does your software enhance agent productivity?
Our feature rich solution offers an intuitive interface, automation capabilities, and features such as canned responses and knowledge bases. These tools streamline agent workflows, reduce manual tasks, and provide agents with the necessary resources to handle customer inquiries more efficiently, increasing their overall productivity.
Can your software integrate with our existing CRM system?
Teckinfo’s ID Cloud software offers integration capabilities with popular CRM systems, help desk software, and other business applications. This facilitates seamless flow of customer data and improves efficiency.
Are there different pricing plans available?
Pricing for software differs depending on factors such as the number of agents, features included, and the customization required. You can request for a call back from us to get the best offers.