LP Call Center - Teckinfo Solutions

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Transform Customer Engagement With Our Omni-channel Contact Center Solutions

Boost productivity, enhance customer interactions, and transform your business with seamless integration.

Choose from flexible deployment options: On Cloud, Hybrid, or On Premises.

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Our Customers

Why Enterprises Choose Teckinfo’s Contact Center Software Solution

Inbound

Smart and intelligent routing to efficiently manage incoming customer calls for an augmented customer experience.

IVR Solution

AI/ML technologies for IVR system, robust self-service IVR options, allow customers to navigate through menu options.

Automatic Call Distributor

Automatically route incoming calls to the appropriate agent based on predefined rules for effective distribution.

Outbound

Best in breed dialer (predictive, progressive, preview, click2call) to maximize right party contact for your outbound center.

Auto Dialer

Best call center dialer with advanced dialling logic to reduce agent idle time, dropped calls and enhance agent efficiency.

AOD / OBD / Voice Blast

Voice broadcasting software to make large volume calls to deliver pre-recorded voice messages, alerts and notifications.

Remote Agent

Work from home or work from anywhere agents enabled call center software for optimum utilization of remote agents.

CRM Integration

Deliver enhanced CX through the entire customer journey with seamless integration of ID Cloud with leading CRM systems.

Platform Security

Employ data masking & encryption to protect sensitive customer information and ensure compliance with data privacy regulations.

Voice Logger

Voice and screen recording of all calls for quality assurance and training, also ensure all compliance requirements are fulfilled.

Real Time Monitoring

Optimize performance & maximize efficiency with real time call monitoring, whispering, barging & call seizing options.

Reports and Analytics

With extensive call center reporting capabilities our software solutions provide you complete visibility and control.

WhatsApp Business API

Share documents, images, videos, audio, electronic tickets, QR codes, store locations, secure transactions and more seamlessly.

Email

Exchange messages, documents, and media to effectively manage customer interaction via email channel for support.

Chat

Interactive communication platform to facilitate real-time customer engagement and support for quick customer assistance.

Social Media

Engage with customers on social media to manage inquiries, resolve issues and get insights to better customer service.

Video

Enable face-to-face interactions to provide first time resolution and personalized support to foster customer relationships.

Messaging

Integrate WhatsApp business to respond to queries, provide updates, resolve issues and build relationships.

Chat Bot

Automate interactions, provide instant responses, optimize efficiency, elevate customer engagement and experience.

Deployment Options

Deployment options include Cloud, Hybrid, and On-Premises to suit your business needs, ensuring flexibility and scalability.

Data Masking and Encryption

Strengthen security, mitigate risk of data breaches with masking and encryption to ensure compliance and prevent misuse.

Why Customers Across Industries Choose Our Unified Contact Software?

Cut down operational expenses using cloud contact center solutions.
Advanced IVR and routing systems ensure quick and effective call management.
Motivate agents with user-friendly tools and performance feedback, reducing turnover rates.
Secure login and call recording ensure quality assurance.

Ensures compliance with financial regulations, minimizing legal risks.
Offer top-tier security features, protecting sensitive customer data from cyber threats.
Easily scale operations to handle increased call volumes as your business grows.
Build and maintain trust with reliable and secure call center operations.

Seamlessly manage customer interactions across multiple channels
Reduce wait times and operational costs with efficient automated IVR
Adapt to changing business needs with flexible, scalable, and reliable solutions
Keep customers informed with timely and relevant notifications and alerts.

Seamless communication across phone, email, chat, and social media.
Gain insights with comprehensive analytics and reporting tools.
Easily integrates with your existing CRM and business tools.
Automates customer interactions with conversational AI.

Smartly route calls to the most suitable agent, reducing wait times.
Real-time assistance through live chat to address customer queries promptly.
IVR system to help customers quickly navigate to the right department.
Collect valuable customer feedback to continuously improve services.

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See Frequently Asked Questions

How does your software enhance agent productivity?

Our feature rich solution offers an intuitive interface, automation capabilities, and features such as canned responses and knowledge bases. These tools streamline agent workflows, reduce manual tasks, and provide agents with the necessary resources to handle customer inquiries more efficiently, increasing their overall productivity.

Can your software integrate with our existing CRM system?

Teckinfo’s ID Cloud software offers integration capabilities with popular CRM systems, help desk software, and other business applications. This facilitates seamless flow of customer data and improves efficiency.

Are there different pricing plans available?

Pricing for software differs depending on factors such as the number of agents, features included, and the customization required. You can request for a call back from us to get the best offers.