Contact Center Solution for Smart Cities

Smart cities are strategic entities that are crucial for a nation’s all-encompassing growth. These cities must focus on developing robust transportation and parking, electricity distribution, running water supply, strategic waste management, efficient e-governance, and more to improve the citizens' living standards and create strong communities. Clearly, smart cities need robust information and communication technologies to manage these factors and address their residents’ needs and queries quickly. 

Teckinfo’s unified contact center and helpline solution will help city municipalities manage city operations and customer interactions. It’s equipped with IVR, voice and video chat, and a customized service desk system to resolve complaints faster and make municipal operations smoother. With ID Cloud, building an organized and well-connected smart city environment is no longer just a dream!

Develop safe and resilient communities with happy citizens using our scalable and robust call center solution for smart cities

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ID Cloud Solution for Sustainable Smart City Development

Interactive Voice Response

Let your customers find answers to their queries and find the right municipal department to lodge their complaints with self-service IVR.

Automated Call Distribution

Distribute incoming calls from the residents and administrators to the available agents based on their skills for faster and better support.

Multichannel Support

Get a unified agent view that covers all communication channels, including phone, email, SMS, Chat, and social media from a single dashboard.

Call Monitoring

Smart city call center software records all calls received from citizens and uses them to identify common problems and resolve disputes faster.

CRM Integration

Sync ID Cloud with the city’s main CRM systems. It will help the agents get relevant residents’, landscape, and other data for faster complaint resolutions.

IoT Integration

Retrieve data in real-time from multiple sensors to provide the citizens with relevant information on weather, traffic, and other utilities.

Escalation Management

Direct complex municipality and other issues of city dwellers that need more resources, attention, and authority directly to the more qualified people.

AI and Bots

Handle complaints, gather citizen feedback, and automate repetitive tasks using cutting-edge chat and WhatsApp bots to reduce the need for human interaction.

Survey and Feedback

Conduct surveys using phone, email, chatbots, or social media to collect feedback about utility services to find better ideas to improve the city.

Ticket Management System

Integrate ID Cloud with your citizen helpline to generate tickets for residents’ complaints and assign them to the right agents to resolve the issues.

Data Analytics

Gauge public sentiment from multiple interactions between callers and agents and eliminate possible management issues by analyzing feedback of people.

ID Cloud, call center software helps smart cities create safe and fulfilling living environments. Request a demo!

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Benefits of Using Call Center Software for Citizen Helpline

Enhanced Accessibility

By linking our cloud solution with the smart city’s CRM and ICCC, your agents can access relevant citizen, landscape, and other data to resolve public issues quickly.

Increased Public Safety

Identify problems harmful to public safety and deal with them faster using multichannel support, IVR, IoT integration, survey management, and advanced analytics.

Improved Productivity

Use chatbots, self-service IVR, ticketing, and escalation management to automate repetitive tasks. Let your helpline agents focus on the issues that need their attention.

Better Management

Run surveys, collect customer feedback, and review the collected information using data analytics and service desk to develop smart cities and improve your citizens’ lives.

Proactive Issue Resolution

You can utilize multichannel support, chatbots, and an advanced ticketing system to register public complaints faster to resolve their issues as quickly as possible.

Transparency and Accountability

Use the recorded calls to monitor public interaction with the agents for transparent city management. Make sure that the public stays aware of the city's affairs.

Applications of Contact Center Software in Smart Cities

Traffic Management

Provide real-time traffic updates and alternate routes to avoid unnecessary traffic congestion.

Public Safety

Smart cities take care of all issues like broken streetlights for quick resolution and public safety.

Health Services

Use voice broadcasting to disseminate information about health services and other relevant issues.

Utility Services

Handle public inquiries about services like water or electricity supply for better city management.

Tourism

Help the tourists by providing them with relevant data on accommodation, events, and important places.

Request A Demo

Contact us today to schedule a demonstration and know how our solution can benefit your organization.

    See Frequently Asked Questions

    What is a call center solution for smart cities?
    Helpdesks, integrated customer relationship management and ICCC integration, interactive voice response, multilingual assistance, digital service desks, and a host of other features make up the call centre software for smart cities, which aim to alleviate public concerns and build secure communities.
    ID Cloud has an advanced ticketing system and chatbots that will help citizens register their queries and complaints as serialized tickets when no agent is available to receive their calls. Once the agents become free, they can review the tickets quickly and reach out to the public to resolve their issues.
    The integration of call center technology with municipal systems improves e-governance by facilitating accessible communication between residents and government entities. Transparency and accountability are fostered by the quick handling of queries, complaints, and service requests made possible by this connection.
    Sure, the contact center software has tools to deal with crises, like escalation management and emergency prioritization. For prompt action, calls pertaining to emergencies are given priority and directed to the relevant authorities.
    Our call centre system includes AI-powered tools that automate mundane jobs, handle frequently asked questions, and use chatbots to collect citizen feedback. Predictive analytics, which use AI to foresee problems and enhance resource allocation, further boost service efficiency.

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