Teckinfo is proudly announces the recent completion of Interoperabillity with Matrix Comsec. With this collaboration, Matrix plans to break ahead of the race in Contact Centre and Voice based solutions with the help of Teckinfo expertise in Call Center domain.

A leading manufacturer of VoIP telephony systems, the interoperability gives Matrix the opportunity to release its IP based communication solutions such as Phone Systems, VoIP Gateways and IP Phones, into the mainstream Contact Centre industry with the domain expertise of Teckinfo Solutions. Teckinfo’s InterDialog Unified Contact Center Suite provides Automatic Call Distribution (ACD), Interactive Voice Response System (IVRS), Dialer, and Voice & Screen Logger along with Unified Agents capable of not only handling voice but also other media viz. Email, SMS, Chat and social media connectors.

As for Teckinfo customers, they can look forward to using the InterDialog Unified Contact Centre Suite and enjoying the benefits of advanced IP technology, while Matrix customers can have the best of the ETERNITY solutions thanks to Teckinfo’s InterDialog solutions.  This CTI Interoperability will help customers of Teckinfo as well as Matrix thanks to a definite improvement in the quality and efficiency of calling activities.

Incorporated in 1995, Teckinfo is a leading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions. These solutions facilitate organisations with avenues to engage their customers while working towards improving the overall customer experience. For more information on their state-of-the-art technology, please visit them at http://www.teckinfo.com/