User Testimonials

Dubai Technologies provides IT and business knowledge consulting, involving designing developing solutions We hold a deep domain expertise in the Transportation and Service industry. Established in 1994, we are an ISO 9001:2008 company based in Dubai, UAE.

After experimenting with many solution providers we selected Teckinfo's InterDialog UCCS. We have been very pleased with the solution and support. We recommend Teckinfo as an efficient and customer oriented partner for all contact center requirements."

"Pace Setters Business Solutions Private Limited is one of the leading domestic BPO's in India. In today's fast developing markets, the role of a Company like ours is to provide a vital link between the Service Provider and the Customer. This phenomenal growth in the use of the teleohony promises the consumer increased efficiency and speed of response. Contact centers have been hailed as the key to greater productivity, reduced telephone costs, superior customer service, efficient mass call handling, and increased sales and innovative marketing." "Below highlights why the Teckinfo has been the right technology partner for us" Teckinfo's state of the art product helped us scale up our business operations. By providing excellent support services, Teckinfo helps us run our business with minimum downtime. Teckinfo's multichannel unified communication solution helped us maximize our agent's performance. Teckinfo products & solutions are flexible, scalable & extremely user friendly. Teckinfo call center solution have been working at our 5 cities, PAN India. Smart & Advance features of Teckinfo Dialer (products) helped us provide unmatched customer experience to our clients. We look forward to doing many more projects with Teckinfo.

We, Eureka Outsourcing Solutions (EOS) are head quartered in Thane, Maharashtra and have multiple offices and clients spread across the globe have immense domain expertise across industry verticals and a strong digital footprint and committed to provide strategic partnership to our clients, helping them transfonn their business, reduce cost, and improve productivity. We have a diverse business portfolio comprising of a mix of BPM and KPO services. Our expertise lies in designing & implementing technology based customized contact center solutions for client's niche requirements. Our teams work in constant endeavor to provide cutting edge technology using Artificial Intelligence and Deep Learning Neural Network to provide omni-channel solutions to manage customer service, support and end-to-end customer life cycle management. After working with 8 different technology providers to meet our contact center needs in last few years, we got Teckinfo on board, in the year 2015 to manage 200 desk for one of our new process, but looking at their fast turn around time to deliver and implement their solutions, their after sales services /support and capabilities to meet any type of business requirement through customization, today we have Teckinfo's lnterdialog contact suite managing 1800+ desks, within a span of 3 years and growing with our all new businesses. They have implemented following features for us: Outbound solutions with Preview/Progressive and Predictive dialer and AODs. Inbound with extensive customized IVRS as securely, integrated with our customer's remote database, ACD and advanced call routing. Customized,CRM based on the process needs along with reports and integration with a few of our customers CRM. Voice recording solution with easy retrieval Centralized application and database with distributed telephony solution for better management and cost reduction. Extensive default reports and capabilities to design any kind of customized reports. Managing other communication channels like Emails and SMS as integrated with their solution. We will give them the highest star rating on their product's Stability, versatility, scalability and ease of use, speed to deliver and service. Their solution is designed, keeping the best industry practices of data security and compliance. They have a highly skilled and experienced teams of presales/sales, product, development and support engineers. We recommend Teckinfo to all such businesses who need a lifetime strong technology partner and our best wishes to Teckinfo and it's team.

With the predictive dialing capabilities of InterDialog Dialer , we have increased our right party contacts. Our Collection agents are comfortable with this software. Using InterDialog Dialer over the years, we have been able to increased debt collections and productivity. says HDB - Head Collection Services.